Return And Refund Policy
Q: What details should be paid attention to in the return process?
You have a 7-day hesitation period (including holidays) after receiving the product. During this period, if you have any questions about the product, you can return it unconditionally without paying any fees. However, please be sure to keep the invoice and the original package of the product (including all accessories). Once the package is opened and used, those who have not kept it after the expiration date, or those whose accessories are incomplete, cannot be returned.
Products cannot be returned or exchanged in any of the following situations:
1. The return request has been submitted for more than 7 days after receiving the product.
2. The product has been unpacked.
3. The additional gift has been unpacked and used.
*If you encounter special circumstances (such as product defects), but it has been more than 7 days, please contact customer service and handle it for you on a case-by-case basis.
Q: How do I go about returning the product?
STEP1: Please inform the official customer service of Jiazhuang Guanghetang line (ID: ＠1877a ) during working hours (Monday~Friday 9:00~18:30), or call the free customer service at 0800-898-008. During non-working hours, we will reply you as soon as possible the next day.
STEP2: Please provide the reason for your return, your name and contact number. After confirming with the customer service, return the product together with the complete package to "2nd Floor, No. 9, Songjiang Road, Zhongshan District, Taipei City 10491
Zhuang Guanghetang Biotech Food International Co., Ltd. accepts from the return department, reminding you that since the goods are free of charge when they are sent out, the logistics costs incurred when returning the goods need to be borne by you. Thank you for your understanding.
Q: How to refund?
After completing the return procedures, the company will refund you and invalidate the electronic invoice at the same time.
Credit Card Payer:
The company will return the money directly to your credit card account. The actual refund date is slightly different according to the settlement date and operation time of the issuing bank. About 7-14 working days.
Payment by remittance/cash on delivery:
After receiving the returned goods, the money will be remitted to your designated account within 21 working days.
*Remind you: In order to facilitate the return operation, the company's account processing and the inability to check the identity correctly, the orderer agrees that the company can only refund the refund to the orderer himself, and the orderer shall not instruct him to make a refund to the company. The refund is assigned to a third party, and the product orderer shall not designate to the company that the refund should be made to a third party other than the orderer himself.